SHIPPING & RETURNS
STANDARD - $8.95
AUSTRALIA - FREE SHIPPING ORDERS OVER $150
INTERNATIONAL Shipping Flat Rate $25.00
SHIPPING & DELIVERY
We offer express shipping as our standard method.All orders will be sent from our warehouse in Sydney.All orders will be packed and despatched within 3 days of receiving the order.we will Email tracking number within 1 business day of order being sent.
All Sydney metropolitan orders will be received within 1-2 business days of despatch
All regional and interstate orders will be received within 3-4 business days of despatch
All international shipping will be received within 10-14 days of despatch
Delivery times are guidelines only and start from date of despatch ,we also hold no responsibility for damaged ,lost or stolen packages.
RETURNS & REFUND POLICY
If you are unhappy with an online item you have purchased we will accept a return of the item within 14 days of you receiving the goods.All returned items must be unworn, unwashed or un used in any way and returned in original condition including tags, you will receive a full refund minus shipping charges.
All swnabt orders will come with a return slip this must accompany any returned items
remember to fill in the return slip with name, order number and reason for the return.
Customers will be responsible for all return shipping and handling charges, any package that we do not receive will not be processed as a return, we recommend using a tracking method for all returns.
we will process all return refunds within 14 days of receiving the items, you will receive an email once this is finalised from our returns department.
Please send all returns to below Address
ISLE & ROW Returns
45 Pine street
Manly NSW 2095
EXCHANGE POLICY -
we do offer exchanges of items for size variations ,please return the item by method stated above and repurchase it in the preferred size or colour on our website.
FAULTY ITEMS -
All our garments are quality controlled before leaving our warehouse , if for any reason you have received an item that has a manufacturing default we are happy to replace it within 31 days of purchase. A manufacturing default does not include normal wear and tear of the garment.
For all faulty garments please email us to arrange a prepaid return postage Label , we will replace the item if stock is available or refund you within 14 days of the items return.